Shipping policy

Last Updated: 14 July 2026

Thank you for shopping with D Provider. We are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy before placing an order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times are as follows:

United States: 7–15 Business Days

International Orders: 10–20 Business Days (where available)

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping charges are calculated at checkout based on your location and the shipping method selected.

From time to time, D Provider may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

5. Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • High order volumes

  • Public holidays

  • Natural disasters

D Provider is not responsible for delays caused by shipping carriers or customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur.

D Provider is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please:

  • Verify your shipping address.

  • Check with neighbors or your local carrier.

  • Contact the shipping carrier directly.

If you still need assistance, please contact our support team, and we will do our best to help resolve the issue.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other applicable fees may be charged by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated.

10. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After an order has entered processing or has been shipped, it can no longer be canceled.

11. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

D Provider

Business Address:
411 San Jacinto St
Highlands, TX 77562
United States

Email: Support@dprovider.com

Phone: +1 (346) 458-0026